Visa, MasterCard, and Discover are accepted for reservation deposits online or over the phone.
A valid credit card must be supplied at check in to cover any damages or incidental charges.
DEPOSIT & PAYMENT
A deposit of 50% of your total reservation cost is required at the time your reservation is made.
The remainder of your reservation balance will be charged within 30 days prior to the start of your reservation. Unless you provide the hotel in advance with an alternate payment method, the same card you used for reservation deposit will be used.
All room rates except the two bedroom apartment are for two guests per bed maximum occupancy. The two bedroom apartment base rate includes four guests with additional guests up to six maximum incurring $15 extra cost each per night.
CHECK IN & CHECK OUT
Check in time is 3PM.
The hotel office closes at 5PM. It is your responsibility to let us know if you will be arriving after 5PM so we can send you late check-in instructions.
Check out time is at 11 AM.
Check outs after 11 AM will result in a full day charge unless previously agreed to by the management.
HOUSE RULES
For the enjoyment of all our guests only children 12 and older are allowed.
The rooftop and entire 3rd floor including rooms and balcony are for adults 18 and older only.
Puerto Rico law does NOT allow smoking in the rooms or on the balconies. Smoking, vaping, or burning of incense or anything else in the rooms will result in a $250.00 deep cleaning fee.
Each room's occupancy limit is stated in its respective description.
Only guests who are registered with The Vieques Guesthouse are allowed on the property.
We reserve the right to cancel your reservation with no refund if you arrive with more people than the room allows, children under 12.
If you bring additional people to the room after check-in, your entire party will need to leave the Guesthouse, you will need to find other accommodations, and you will forfeit the remainder of your reservation and deposit.
DAMAGE
A $250 deep-cleaning fee and/or the cost to replace bedding, linens, furnishings, decorations, etc., will apply for excessive filth.
Permanent damage to bedding, linens, furnishings, decorations, facilities inside and outside of guestroom, etc., will result in a charge equal to the replacement value of the item(s) plus any labor costs. If the room or any portion of the Guesthouse has to be taken out of service, the full daily rate will be charged until repairs are completed.
The Vieques Guesthouse is an entirely non-smoking, non-vaping, non-burning/incense property. If there is any evidence of smoking, vaping, burning in your room including residual odor, you will be charged a $250 deep cleaning fee. Residual smoke odor in bedding, linens, furnishings, decorations, etc., will result in a charge equal to the replacement value of the items(s) or labor costs for cleaning. If the room has to be taken out of service to mitigate smoke smell, the full daily rate will be charged until smell is gone.
CANCELLATIONS
An administrative fee of $20 will be charged for all cancellations.
Booking.com, Expedia, and other 3rd party bookings are never refundable within 30 days of the start of your reservation. Note that there are also 3rd party booking rates that are not refundable at any time.
Direct bookings made with The Vieques Guesthouse over the phone or through our online booking site [hotels.cloudbeds.com] are refundable more than 30 days prior to the start of your reservation and partially refundable until 15 days prior to the start of your reservation.
Reservations cancelled more than 30 days prior to the start of your reservation are refundable minus the $20 administrative fee.
Reservations cancelled between 15 and 30 days prior to the start of your reservation will forfeit their 50% deposit and the $20 administrative fee.
Reservations cancelled 15 or less days prior to the start of your reservation are not refundable.
Early departures cannot be refunded.
The Vieques Guesthouse is not responsible for your delays or other issues with transportation.
We recommend you consider travel insurance for illness, weather, flight delays, or other unforeseen events affecting your travel.
TAXES AND FEES
A 5% Recovery Fee and 9% Puerto Rico Room Tax will be applied to all reservations.