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Payment, deposit, and cancellation information


PAYMENT METHODS ACCEPTED
  • Visa, MasterCard, and Discover are accepted for reservation deposits online or over the phone. 
  • Cash is accepted at the time of check in.
  • A valid credit card must be supplied at check in to cover any damages or incidental charges.

DEPOSIT & PAYMENT
  • A deposit of 50% of your total reservation cost is required at the time your reservation is made.​
  • A hold for the full amount of your reservation may be placed on your credit card 14 days in advance of your reservation.  We will use the same card used for the initial deposit unless you provide us with alternate payment information.
  • All room rates except the two bedroom apartment are for double occupancy.  Additional people up to the maximum room occupancy will be $15 per person per night.  The two bedroom apartment base rate includes four guests.

CHECK IN & CHECK OUT
  • Check in time is 3PM.  If you're arriving earlier, feel free to contact us and see if your room is available.  If you will be checking in after 5PM, we may send you instructions for a contactless check-in.
  • Check out time is 11 AM.
  • Check outs after 11 AM will result in a full day charge unless previously agreed to by the management.

HOUSE RULES
  • For the enjoyment of all our guests only children 12 and older are allowed.  If you booked your room prior to February 25th, 2022 we welcome your children of any age.
  • The rooftop and entire 3rd floor including rooms and balcony are for adults 18 and older only.
  • Puerto Rico law does NOT allow smoking in the rooms or on the balconies. Smoking, vaping, or burning of incense or anything else in the rooms will result in a $250.00 deep cleaning fee.
  • Each room's occupancy limit is stated in its respective description.
  • Only guests who are registered with The Vieques Guesthouse are allowed on the property.
  • We reserve the right to cancel your reservation with no refund if you arrive with more people than the room allows, children under 12, or if you bring additional people to the room after check-in.

DAMAGE
  • A $250 deep-cleaning fee and/or the cost to replace bedding, linens, furnishings, decorations, etc., will apply for excessive filth.
  • Permanent damage to bedding, linens, furnishings, decorations, etc., will result in a charge equal to the replacement value of the item(s) plus any labor costs. If the room has to be taken out of service, the full daily rate will be charged until repairs are completed.
  • The Vieques Guesthouse is an entirely non-smoking, non-vaping, non-burning/incense property.  If there is any evidence of smoke in a room including residual smoke odor, you will be charged a $250 deep cleaning fee.  Residual smoke odor in bedding, linens, furnishings, decorations, etc., will result in a charge equal to the replacement value of the items(s) or labor costs for cleaning.  If the room has to be taken out of service to mitigate smoke smell, the full daily rate will be charged until smell is gone.

CANCELLATIONS
  • An administrative fee of $20 will be charged for cancellations made more than 30 days prior to the start of your reservation. The rest of your deposit will be refunded.
  • Your deposit will be forfeited if you cancel within 30 days of your confirmed reservation.
  • If you booked directly with hotel, you will be charged the full room rate if you cancel within 14 days of your confirmed reservation.  If you booked through a 3rd party, you will be charged the full room rate if you cancel within 30 days of your confirmed reservation.
  • Early departures cannot be refunded.
  • The Vieques Guesthouse is not responsible for delays or other issues with transportation to the island of Vieques. ​

TAXES AND FEES
  • A 5% Recovery Fee and 9% Puerto Rico Room Tax will be applied to all reservations.